Retail Loan Service Specialist

Lake Ridge Bank is seeking a detail-oriented professional to join our team as a Retail Loan Service Specialist! The Retail Loan Service Specialist will be responsible for ensuring the quality and consistency of servicing all Mortgage, Consumer, and Retail loans from origination through final payoff and satisfaction. Servicing can include, but is not limited to, escrow (disbursements, analysis, etc), Secondary Market Investor (SMI) Reporting and Accounting, credit reporting, internal report reviews, loan booking, payment processing, etc. Must be knowledgeable regarding relevant state and federal government regulations, as well as Secondary Market Investor policies and procedures.  Provide high quality client service to both internal and external clients. 

Retail Loan Service Associate Duties:

• Review and process daily loan service reports, mail, tickets, and make corrections and adjustments as necessary. Advise management of issues, anomalies, etc.
• Onboard all loans directly to the Navigator system including, but not limited to mortgage, consumer, retail, and participation loans.
• Provide timely and accurate payoff quotes as requested by client &/or third-party title insurance companies.
• Process paid notes within expected or required time frames which includes data entry of the transaction, typing of satisfactions or lien releases, and updating all systems appropriately.
• Process loan payments, manage and monitor automatic payment requests.
• Reconcile mortgage accounts.
• Promptly respond to client inquiries and assist in problem solving client issues/needs.
• Assist in maintaining and producing procedures for tasks in job description.
• Reporting and remitting payments, payoffs, etc., to secondary market
• Work through discrepancies following reporting of data (correct Freddie and FNMA edits and complete ECR’s for MPF Xtra and Traditional loans)
• Promote and maintain positive relations with all internal and external contacts, clients, and potential clients.
• Regularly review and be knowledgeable about bank products and services. Refer clients to other personnel to assist with cross selling of bank products.

Escrow Duties:

• Process all aspects of the escrow function, to include the following:
  • Work with outside vendors to obtain correct real estate tax and insurance premiums amounts and ensure they are paid timely and accurately.
  • Review annual escrow analysis notices to ensure accuracy
  • Review system set up to ensure accuracy of payments.
• Monitor loans with Private Mortgage Insurance to ensure compliance.
• Balance with the Private Mortgage Insurance companies to ensure payment is complete and provide additional information if requested.
• Process Private Mortgage Insurance cancellations in accordance with the secondary market guidelines.
• Review and monitor client hazard and flood insurance policies to include updating current insurance information, monitoring reports, paying hazard items from escrow, etc.
• Tracking and requesting final title policies and recorded documents.

Other Responsibilities:

• Perform other tasks which are supportive in nature to the essential functions of the job and department, but which may be altered or redesigned depending upon individual circumstances.
• Works as part of a team to accomplish office/dept goals. This includes working additional hours as needed and/or taking on additional responsibilities as needed within other rotations.
• Assist with various projects as needed and/or perform other duties as assigned or requested.
• Participates in internal/external training as appropriate.
• Participates in community involvement/bank activities as appropriate.
• Perform all other duties as assigned or requested.

• Associates degree in Accounting, Finance, Business and/or similar field of education and/or 1-2 previous work experience in a financial institution setting
• Well-developed interpersonal and communication skills (especially listening and verbal) in order to communicate and relate effectively with customers and associates
• Good accounting/math skills with the ability to work precisely with numbers and financial calculations
• Strong attention to detail with the ability to work efficiently & accurately
• Demonstrated ability in exercising independent judgment
• Strong organizational skills, including the ability to prioritize and remain calm while working in a fast paced/deadline driven environment
• Good working knowledge of Microsoft Office Suite, proficient typing/keyboarding skills and the ability and willingness to learn new programs and software
• Ability to put forth the extra effort necessary to ensure a successful operation, including but not limited to working additional hours, attending educational programs, etc.

This position is a full time position with hours of 8am – 5pm Monday-Friday with the flexibility.

Lake Ridge Bank values a diverse workforce and is an Affirmative Action/Equal Opportunity Employer. Minorities, Females, Veterans, and Individuals with Disabilities encouraged to apply.

Consistent with Lake Ridge Bank’s commitment to employ and advance qualified individuals with disabilities, Lake Ridge Bank provides reasonable accommodation to apply for or perform a job. Some examples of reasonable accommodation include alternate methods to apply, providing documents in an alternate format, altering work procedures, specialized equipment or use of an interpreter. If an individual needs reasonable accommodations to apply or perform a job here at Lake Ridge Bank, please contact Human Resources at (608) 849-2700 or email us.