Full-Time Client Service Associate

Lake Ridge Bank is seeking a service-oriented professional to join our Bridge Road team as a full-time Client Service Associate (CSA)!   The Client Service Associate engages clients in meaningful conversations while performing a variety of banking transactions with a high degree of accuracy and confidentiality. The individual in this position listens and promptly responds to client inquiries, seamlessly refers additional business to the Personal Bankers, and adheres to all established Lake Ridge Bank policies, procedures and regulations. Under direction from the Retail Manager, the Client Service Associate works to achieve their targeted level of transaction accuracy, service delivery, and sales.

• Promote and maintain positive relations with all internal and external contacts, clients and potential clients.
• Process all transactions that come through the CSA area including but not limited to cashing checks, performing withdrawals, making deposits, processing loan payments, etc.
• Properly balance and maintain a cash drawer daily
• Keep informed about bank products and services offered
• Maintain confidentiality of client information at all times
• Complete all annual bank security and compliance training
• Participates in community involvement/bank activities as appropriate
• Works as part of a team to accomplish branch/dept goals. This includes working additional hours as needed and/or assisting other offices as needed
• Performs all other duties as assigned